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Information & Advice

Privacy policy

Our site uses browser cookies to provide the best experience for our customers. To help provide transparency, we have created a policy to explain how we use technology like cookies, and also how we protect your privacy & data.

Cookies & Privacy

Safeguarding your personal privacy

We want to ensure that your privacy is protected. So whenever we ask you to provide data (including the use of browser cookies) that identifies you when using our website; you can rest assured that it will only ever be used in accordance with the policy as detailed below.

Privacy & Data Policy

How we use & protect your data

The policy outlined below, sets out how we (OB Developments Ltd, trading as Foxstow Joinery Co. & Shaker Doors. Registered in England & Wales No: 5935882, at Unit 1 & 2 Wroslyn Road Industrial Estate, Freeland Oxfordshire OX29 8HZ) use and protect any information that you provide us with. We are committed to processing personal information about our customers in ways that comply with our legal obligations, as well as being clear with our customers about what we do with their personal information.

  • We Do Not - sell your data to third parties.
  • We Do - make it easy for you to manage your information, you can change your communication preferences at any time.
  • We Do - use data to help us provide great customer service, which includes tailoring the information we share with you to help ensure that it's relevant, useful and timely.

The policy to follow below covers the information we collect about you, whether via our websites (foxstow.co.uk, shakerdoors.co.uk, obdevelopments.co.uk) Please read it carefully to understand how your personal information will be treated. We will be the 'controller' of the personal information which you provide to us, or which we collect from you.

  • Name
  • Email Address
  • Telephone Number
  • Credit or Debit Card information and/or other payment information
  • IP Address, and any other personal information that you choose to provide to us when you complete our online contact forms or otherwise make contact with us
  • To maintain our relationship with you whilst you are a customer
  • To process orders and provide agreed goods and services to you
  • For invoicing, processing payments, account set up and maintenance
  • To communicate with you, including to respond to information requests /enquiries submitted and/or to obtain your feedback on our products and services
  • For record keeping, statistical analysis and internal reporting and research purposes
  • To ensure data security and to provide you with access to secure areas of our websites
  • To notify you about changes to our products and services
  • To decide on and notify you about price changes
  • To monitor the quality of our products and services
  • For logistical purposes, including to plan and log delivery routes
  • To investigate any complaint you make
  • To provide evidence in any dispute or anticipated dispute between you and us
  • To customise various aspects of our websites to improve your experience
  • To pre-complete online forms on our wbsites. For example, if you have provided an address when using one service, the websites computers may automatically fill in that information on an order form for another service
  • As we may otherwise consider necessary to support the operation of our websites
  • To obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes
  • To monitor and/or record telephone conversations to or from you in order to offer you additional security, resolve complaints, improve our service standards and for staff training purposes, and to protect the rights, property, and/or safety of Foxstow / Shaker Doors, its personnel and others
  • Where you have consented to this; or
  • Where you have not objected to this, and we are marketing similar products and services to those which were the subject of a previous sale or negotiations of a sale to you
  • Post – Unit 1 & 2 Wroslyn Road Industrial Estate, Freeland, Oxfordshire OX29 8HZ
  • Email – dpm@foxstow.co.uk
  • Telephone – 01865 922 944
  • Website – using the enquiry form
  • Where you have provided your consent: for direct marketing communications in respect of our own products and services, including in respect of marketing communications sent by electronic means (e.g. email and SMS)
  • For the performance of a contract with you (such as a contract for the provision of good and services) or to take steps at your request prior to entering into this contract
  • To comply with legal obligations, including in relation to health and safety and environmental legislation, performing anti- money laundering, terrorism prevention and sanctions screening checks, complaints and investigations or litigation
  • To protect your vital interests or the vital interests of another person, e.g. where you or they are seriously injured or ill, or
  • For our legitimate interests in
  • Management of your account (including processing payments) and our relationship with you, and communicating with you
  • Operating our websites
  • Sending direct marketing in respect of our own products and services where you have not provided your consent and the marketing communication is sent by non-electronic means (e.g. post or telephone); processing orders and supplying our products and services; and
  • Our internal business purposes which may include processing for the purposes of: record keeping, research, reporting and statistics, data security, to ensure the quality of our products and services, investigating and responding to queries and complaints, obtaining credit references and credit checks, providing payment performance data to credit reference agencies, changing our pricing, debt collection, fraud detection and prevention, risk management, recruitment and training of our personnel, and protecting our rights, property and safety (and that of others). You can object to processing carried out on the basis of our legitimate interests at any time by emailing dpm@foxstow.co.uk
  • See also 'Your Rights – The right to object'.
  • Third party provider(s) who provide the following types of services to us: marketing, market research, warehousing and logistics, software, recruitment and customer relationship management;
  • Third party providers and agents we appoint as our sales agents or to perform services on our behalf, who are provided with access to certain Foxstow/ Shaker Doors customer account details in order to process sales or provide services on our behalf;
  • Third party providers in order for us to process payments that are due to us, in doing so we provide bank card details to such providers;
  • Third party advertising partners, such as Google in order for them to assist us in providing you with targeted adverts (as explained above);
  • Third party loyalty schemes that you are enrolled in so that they can award your points/rewards and otherwise handle your personal information in accordance with the terms and conditions applicable to that scheme;
  • Licensed credit reference agencies, debt collection agencies and lawyers when we carry out credit checks, to report on your payment performance and/or or seek to recover debts due to us;
  • Our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice;
  • Emergency services in the event that we need to report accidents or incidents or request emergency assistance;
  • Any Government Department, public body or other third party where we believe in good faith that the law requires this; in the interests of public health and safety; or in order to protect the rights, property, or safety of OB Developments Ltd, its employees or others;
  • Investors and other relevant third parties in in the event of an actual or potential sale or other corporate transaction related to OB Developments Ltd;
  • Any other third parties, if authorised by you to do so.
  • Legal obligation(s) under applicable law to retain data for a certain period of time;
  • Statute of limitations under applicable law(s);
  • (Potential) disputes, and;
  • Guidelines issued by relevant data protection authorities.
  • Otherwise, we securely erase your information once this is no longer needed.
  • You request additional copies of your personal data undergoing processing, in which case we may charge for our reasonable administrative costs, or
  • You submit manifestly unfounded or excessive requests, in particular because of their repetitive character, in which case we may either: (a) charge for our reasonable administrative costs; or (b) refuse to act on the request.
Client Focused

Our services from your perspective

To help you understand our services from a more individual perspective; please select the option below that best describes how you intend to use your joinery. Alternatively, visit our homepage to find out more about each different type of client we support, and what we can offer them.